It is unusual to hear that Recoverit works in that way. I understand your feeling, and it would be very depressed when the screen turned black suddenly after you invest a large time in it. Reply from Wondershare Recoverit Updated Aug 22, 2022 Thanks a lot! Look forward to getting in touch with you! Sincerely, Wondershare support Your patience is highly appreciated! - 11-08-2022 Edit: Hi Mike, Sweet day! Unfortunately, we still have not gotten any response from you yet, may I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at We'll put your case in the 1st priority and do the needful assistance for you ASAP. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it. ![]() We desperately hope to further look into your case and then provide some professional instructions or suggestions but we need to collect more information, could you please send us your contact email after getting a request from Trustpilot? Our senior support team will do the needful assistance for you ASAP. I understand your feeling and it would be very frustrating if there is only 80% of the pictures are recovered and even the recovered files are unreadable. Reply from Wondershare Recoverit Updated Aug 11, 2022 Look forward to getting in touch with you sincerely. You are important to us, and we want to help as much as we're able to. If you still have doubts, would you please send us your contact email after receiving a request from Trustpilot? Then we'll discuss more details about your actual situation and see if there is another alternative or suggestions we can further provide. Therefore, we have another Recoverit V9.5 free version, which supports recovering 100 MB of files for free, hope it can meet your need. But each trial version has its limitations. The official Recoverit V10.0 provides free scans and previews before the purchase, so customers can fully evaluate the product before purchase. Seek your understanding that the main features of Recoverit are paid versions currently. Per your description, we'd like to make an explanation and provide suggestions as below: To recover the files, we have Recoverit - Data Recovery, which is to recover data from PC, Mac, hard drive, USB, SD card, etc. ![]() Firstly, I'd like to present our deepest apologies for the inconvenience caused by the trial version. Thanks for sharing your experience with Recoverit. Reply from Wondershare Recoverit Aug 17, 2022
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